1. Acceptance of Terms
By booking a tour with [Your Company Name], you agree to be bound by these Terms & Conditions. These govern your use of our services and participation in any tour or activity we offer.
2. Booking & Payment
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A booking is confirmed only upon receipt of full payment or a deposit as specified.
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All prices are quoted in [Currency] and are subject to change without notice.
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Payment methods accepted include [list payment options].
3. Cancellation & Refunds
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Cancellations must be made in writing via email or through our booking portal.
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Refunds are subject to our [Refund & Returns Policy].
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No refunds will be issued for no-shows or late arrivals.
4. Changes to Itinerary
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We reserve the right to modify or cancel any tour due to unforeseen circumstances (e.g., weather, safety concerns, minimum group size not met).
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In such cases, customers will be offered an alternative date, tour, or full refund.
5. Travel Documents & Insurance
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Customers are responsible for obtaining valid travel documents (e.g., passports, visas).
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Travel insurance is strongly recommended and may be required for certain tours.
6. Health & Safety
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Participants must disclose any medical conditions that may affect their ability to safely participate.
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We reserve the right to refuse service to anyone deemed unfit or posing a risk to themselves or others.
7. Liability
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[Your Company Name] is not liable for injury, loss, or damage to personal property during the tour.
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We are not responsible for delays or cancellations caused by third parties (e.g., airlines, hotels).
8. Code of Conduct
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Participants must behave respectfully toward guides, staff, and fellow travelers.
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Disruptive or abusive behavior may result in removal from the tour without refund.
9. Intellectual Property
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All content on our website and promotional materials is the property of [Your Company Name] and may not be reproduced without permission.
10. Governing Law
These Terms & Conditions are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Kenya.